.Mineral Diva promises to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges) with exceptions to the new bulk order products. All bulk products include deluxe line items and luxury items sold in units of 12 & 6. Due to the manufacturing of these products there is no guarentee or refunds, make selections carefully and remember to try the samplers. I will setup kits for the new luxury line as samplers, there will be no small samples sent out for this line. The deluxe line has tester samplers only. We will require a business license or salon license for this product line before it's sent out and will verify.The new line sample sets are full size products and no refunds will be issued on this line so make your selections carefully. Simply return your non bulk merchandise with the original paperwork and packaging within 14 days of receiving your order. We promise to process your request in a timely manner. We do not accept opened products. Any orders over 100.00 will be charged a 20% restocking fee.